Don't forget to say thank you.
When a new building’s owner and/or design team makes a special point to thank me for helping them to create cleaner construction documents, they have made my day!
I have to reply, “No, thank you for allowing me to be involved and to help! To know that what I’ve done will make a difference, that’s what it’s all about. That’s why I’m in this business… to save time and money, and eliminate or reduce hassle and waste, while helping get a structure built on-time that meets its intended purpose! To be doing something that makes this world a better place, that’s what makes it fun to get up in the morning and go to work!” My type of thank you may seem a little over the top, but I mean every word of it.
A single thank you can go a long way, and don't just say it - mean it. Good client relations involves creating a situation where everyone feels that what they have to offer has value and is appreciated. No matter how much you pay someone or they pay you, a genuine "thank you" is like the icing on the cake and definitely makes a great deal even sweeter.
Author: Natalie Nigro, President
Don't forget to say thank you.
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