Office Politics: How to tell someone above you that they made a mistake

It happens, people make mistakes. But what do you do when someone above you makes a mistake and you are uncomfortable telling them about it?

First of all, despite the way you may feel, most people appreciate honesty and certainly would not want to have someone else (perhaps above them) to discover the error. For example, look at the picture of the billboard below. Now don't you think that someone should have spoke up regarding the potential communication problems that likely would occur by addressing those that cannot read or write well with text, not to mention the challenges they may have composing a letter? Wouldn't it have been better if someone said something before they spent who knows how much on a billboard campaign?

If you are nervous about approaching a higher up about a mistake they made, you may want to think about some reasons why you should speak up:

• The error could reflect badly on you, you saw it right?
• As mentioned above, most people value honesty and being truthful may help you build a trusting relationship.
• The error could effect the profitably or client relations of the company.
• They may even depend on you to be a second set of eyes and expect you to speak up.
• Often they will even thank you for pointing out the problem.
• And remember that we are all human and humans make mistakes.
  

However, in most cases the most effective way to relate a problem is not to run into the room and say, "Hey, you screwed up." So what is the best way? If the problem is small and you fully understand it, then just tell them. Say something like "I noticed a discrepancy here," and explain to them your view of the situation.

But what if it is major mistake? If the mistake is complicated or potentially embarrassing you may want to go through the following steps:

1. Make sure you know what you are talking about. Do a little research but do not gossip about the problem.
2. Approach the person in a calm manner and not in front of other co-workers, especially if it is embarrassing. However, keep your notes, dates and emails in case you need them later.
   
3. Have references such as the error printed out, it is easier to explain if you can show them. Or they may have done it so long ago that they have forgotten the project specifics.
4. Explain to them your concern in a matter of fact manner, not in an accusatory, insecure or unsure manner.
5. If appropriate ask them how they want you to fix the error. Or if it is something they must fix, let it go, you told them and you got the worry off of your chest.

After a few well communicated and helpful discussions with your superior you should begin to a build and enjoy a trusting relationship. Talking to them will get easier and they will learn to value your opinion and input.

Author: Pamela S. Stevens