Client Relationships: We love positive feeback

We love hearing from people that we have worked with, especially when they have such great things to say about us. We realize that we are all busy with our work, families and friends, so when someone takes the time to send us thoughtful, positive feedback we really appreciate it.

Recently, we received an email from a project manager who we had worked with several years ago. Before checking our availability to perform a review for a new project, he sent us a really nice email. We love getting emails like this one, it helps us to see the real value of our hard work and how much our work is appreciated.

Here is the letter: (We removed identifying information from the email to protect the anonymity of our client.)

Hello Natalie,
It’s been a few years since we have spoken but I will never forget how happy I was when you returned our documents. I was the Director of Construction when I hired your firm to review a project we were developing in the Florida Keys. The review was PHENOMENAL and I know we saved time and money by having it done.

I am now working for another company in Miami and I will be the Project Manager on a new project. In addition, we have other projects in progress and in the pipeline that I believe could benefit from your services.

Shirley, being an ex-graphic designer, found it interesting that he used every type of font attribution for the word phenomenal…capitalized, bold and underlined to emphasize the word, that takes effort and thought.

We are very excited and look forward to working on this project and know that we can provide excellent service and help everyone involved save tons of money.