Partner Relations: We are all in this together

Often we work with other companies who do the same type of work we do (i.e., our “partners”). In our business, the work can come in waves. Some waves are small and fast... several small projects all at once. Other times, waves are huge, or one very large project. Working as a subcontractor is no stranger to us.

Some of the companies are pretty small, even a one man business. From time to time, stuff happens and a little help is needed. We were privileged to help out one of our partners recently when a medical issue occurred. A seemingly small issue like this, is a huge issue for a one man operation. We have worked with this particular office on many projects and had established a wonderful win-win working relationship. We have trust, respect, and admiration for one another.

Things were pretty hectic, it was over the Christmas/New Year’s holiday, and we had 4 or 5 jobs in house and one was a biggie. One of the projects we were sharing with our partner and we had five parts of the project and he had three. Unfortunately, he had to have an emergency surgery and was laid up when he was supposed to be working on his three parts of the project. Needless to say, he couldn't work. It looked highly likely that the project would be in jeopardy of being finished late if some relief was not found.

One of our worst nightmares is having a project going past a due date… and we knew our partner felt the same. Our team huddled around, we checked out our present work schedule and it looked bleak, we were committed to the max. After much soul-searching, problem-solving, and much checking and rearranging of our personal commitments during the holidays, we found time to help. So, we called him up and offered our assistance... and he happily accepted.

The added work really taxed our team, but it was sooo worth it. The sense of accomplishment and “feel goods” we got for helping a fellow partner were just wonderful. After all, isn't that what partners are for?

What did we learn from this experience?

That you have to be proactive. Some people will not ask for help or do not like to ask for help, so it may be up to you to offer your help when you see they have a need. And likely your offer of help will be extremely welcome.

You need to be aware of what is going on with your partners. If you stay in good communication and listen to your partners, you are more able to access their needs.

You need to consult with your team. If you are thinking about taking on more work, when your team is already taxed, you should consult with your team to see if they have time to help and are willing to help, because ultimately the burden will be theirs. In addition, your team will be more likely to support a decision they helped make.

Author: Shirley Nigro and Pamela S. Stevens