Saturday, February 9, 2008

Partner Relations: FedEx Rain, Snow or Shine

FedEx does its best and they usually show up when they say they will, but sometimes mother nature messes up everyone’s plans. Really, what can you do? Last month our area received over 50 inches of snow and our office is located on a hill to top it off. So we all work around it as much as possible, work from home when we can and so on. But to receive and ship drawings, FedEx has to be able to get through.

I chatted with our FedEx delivery woman this morning as she was dropping off over 200 pounds of drawings and specs that were a day late due to the weather. We both agreed that the uncharacteristic incessant snow had not been helpful! She hated the delays and the anxiousness that blossomed within her clients when she couldn’t deliver packages to people when they expected them. She was looking forward to her Caribbean cruise in seven days!

She made my day, though, when she said that she didn’t really want to deliver our drawings so early in her route because their weight was the only thing giving her truck traction!


Author: Natalie Nigro

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